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Unified Communications Systems Engineer


The role of a Unified Communications Systems Engineer (Principal) is to serve as the final escalation point for all Unified Communications issues.  The position will work directly with the Microsoft Vendor, DTF and Engineering to resolve technically complex Unified Communications issues.


  • Serve as an escalation point for Jr. System Engineers & System Administrators for all issues related to Unified Communications environment within the Desktop solution.
  • Installs, maintains, and troubleshoot complex high availability hardware and software.
  • Works directly with Microsoft PFEs/Vendor, Engineering and DTF on improvements of the Customer solution.
  • Identify issues and create improvement processes to help with the reduction of incident outage times.
  • Provide Technical Leadership to the entire Tier II – III Team.
  • Mentors Jr. System Administrators and System Engineers; including On-the-Job Training to staff.
  • Ensure compliance with policies and procedures including DoD STIG requirements.
  • Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators.
  • Perform other duties as assigned.

Required Qualifications:

  • Extensive messaging and Unified Communications design and administration
    • Voice, telecom, VTC
  • Hand-on experience installing, troubleshooting and publishing applications using XenApp technologies
  • In-depth knowledge of High-Availability computing and networking (load balancing, TCP/IP, DHCP, DNS)
  • A combination of 10+ years  of experience to include the following areas:
    • Microsoft Server (2012 R2 preferred)
    • Active Directory
    • Hyper-V SCVMM (2012)
    • SQL Database (2014 preferred)
  • Experience in a large, geographically dispersed environment
  • Technical documentation skills
  • Strong analytical skills as well as excellent written and verbal communication skills

Desired Qualifications:

  • Direct experience with Skype for Business
  • PowerShell Scripting
  • Citrix XenDesktop 7
  • McAfee Next Generation Firewall
  • Knowledge of Dell Networking Appliances


  • Possess one of the following certifications: MCITP, MCSA, MCSE – Communications, MCSA, MCTS.
  • 8570 compliant (Within 90 days of hire)
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