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Enterprise Monitoring Engineer

Overview:

Our team is seeking a Monitoring Engineer, to perform engineering tasks (technical design change and modification work) associated with a various monitoring products (e.g., Microsoft SCOM and Aternity). The successful candidate will be able to demonstrate a passion and proficiency for advanced System Management skills to impact systems architectures, investigate system-wide technical problems, and develop new features. The role will design, implement, and provide Tier 3 (engineering) support for a world-wide monitoring infrastructure. A key function of this role is the creation of automated playbooks (such as auto-remediation activities, auto-creating service desk tickets, sending alert notifications) in response to monitoring the environment. Work includes: maintain and provide Tier 3 support for SCOM and Aternity; work with the Operations team lead to head-off or remediate issues; keep architectural and technical documentation up to date, including build & test procedures.

Responsibilities:

  • Maintain and provide Tier 3 support for SCOM and Aternity.
  • Work with the Operations team lead to head-off or remediate issues.
  • Keep architectural and technical documentation up to date, including build & test procedures.

Required Qualifications:

  • 5 years’ of broad IT experience, including technical knowledge of network, environmental, hardware, storage, operating systems, and applications.
  • 3 years’ experience with Microsoft System Center Operations Manager (SCOM).
  • Strong working knowledge of:
  • networking technologies (including TCP/IP and DNS),
  • SCOM underpinning technologies (including IIS and SQL Server)
  • Scripting languages (e.g., PowerShell).

Desired Qualifications:

  • Security Clearance.
  • Prior experience with Aternity User Experience Monitoring platform.
  • Experience with Hyper-V and SC-VMM.
  • Strong working familiarity with Active Directory.
  • CCNA or any fundamental network equivalent.
  • Strong background in voice gateways and session border controllers.
  • Excellent understanding of wireless systems.

Education:

  • Bachelor’s Degree in or a related technical discipline, or the equivalent combination of education, technical training/certification, or work/military experience. For applicants without the relevant college degree, a history of certifications from various sources will be considered.
  • ITIL Foundations
  • Related Microsoft certifications
  • CCNA or any fundamental network equivalent
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