Our team is seeking a Monitoring Engineer, to perform engineering tasks (technical design change and modification work) associated with a various monitoring products (e.g., Microsoft SCOM and Aternity). The successful candidate will be able to demonstrate a passion and proficiency for advanced System Management skills to impact systems architectures, investigate system-wide technical problems, and develop new features. The role will design, implement, and provide Tier 3 (engineering) support for a world-wide monitoring infrastructure. A key function of this role is the creation of automated playbooks (such as auto-remediation activities, auto-creating service desk tickets, sending alert notifications) in response to monitoring the environment. Work includes: maintain and provide Tier 3 support for SCOM and Aternity; work with the Operations team lead to head-off or remediate issues; keep architectural and technical documentation up to date, including build & test procedures.