The Senior Systems Engineer will provide oversight across a wide array of Operational Systems and Projects. This includes systems administration, integration, and troubleshooting systems and software problems; establishing and updating procedures and documentation and providing direct customer support to the Government customer's Enterprise Software Asset Management (ESAM) architecture and systems. Support requirements for managing installation, configuration and maintenance of Windows servers in support of business processing requirements. Execution of on-site and remote system administration support. Perform software installations and upgrades to Windows operating systems and ESAM system and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products. Attend meetings weekly and provide weekly status reports. Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels. Working knowledge and understanding of commonly-used concepts, practices, and procedures within Information Technology - particularly as they relate to software asset and inventory management.
Bachelor's Degree with 3 -5 years of relevant experience or equivalent relevant experience.